April 10, 2019
By Elliot Felix Faculty need a variety of instructional technology support—instructional design, content development, content hosting, training, and assessment—to name a few. They don't want to go to one place for help, find out they're in the wrong place, and be sent somewhere else—digital…
April 2, 2019
By Coby Lerner and Kelly Sanford Too many of today’s students’ needs are not being met by their college or university's student services. Institutions assume that students know what support is available to them and can access the resources they need. For many students who come from background…
March 29, 2019
By Adam Griff Student needs are increasingly complex and cut across the typical silos of student services. Consider students who want to study abroad and the questions they might have: How will this contribute to my degree requirements? Will my credits transfer? Which program best positions me fo…
March 21, 2019
To become student-centered, colleges and universities are working to ensure access and affordability, to increase their accountability for outcomes like retention and completion, and to cope with financial pressures. It’s terrific to put “transform our student experience” in your strategic pla…
March 12, 2019
by Elliot Felix Traveling up the elevator in the St. Louis Gateway Arch has a wonderful cadence to it. As the special round elevator pod travels up along the curve, you feel yourself leaning over and then just at the moment you might tip out of your seat, the pod self-corrects and you’re uprig…
March 5, 2019
Higher education institutions must scale efficiently. Learn seven strategies for scaling up student support services without hiring additional staff.
February 26, 2019
By Elliot Felix In our work helping colleges and universities change, we’re often surprised that financial systems and incentives are not always considered as organizational change tools. Whether you’re considering grants, awards, or even new budgeting processes and policies, these tools can…
February 5, 2019
There are a variety of ways to predict the future. You can look at the data and extrapolate. You can look at the qualitative trends and imagine. You can look at today’s lead users as tomorrow’s mainstream. You can look at other industries and translate it to yours. So, how can we envision what …
January 23, 2019
In his Harvard Business Review article “The Big Lie of Strategic Planning,” Roger Martin highlights one very common mistake organizations make when creating a strategic plan: facing an uncertain future, they make inappropriately detailed forecasts and take artificial comfort in their numbers ra…
January 22, 2019
Learn how higher education student service providers can build community using design thinking to reimagine its services, staffing, and spaces.
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