Insights

  • April 10, 2019

    Design Tool: Instructional Technology Service Model

    Designing Experiences

    By Elliot Felix Faculty need a variety of instructional technology support—instructional design, content development, content hosting, training, and assessment—to name a few. They don't want to go to one place for help, find out they're in the wrong place, and be sent somewhere else—digital…

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  • April 2, 2019

    Awareness, Access, and Equity: Rethinking Student Services

    Achieving Impact

    By Coby Lerner and Kelly Sanford Too many of today’s students’ needs are not being met by their college or university's student services. Institutions assume that students know what support is available to them and can access the resources they need. For many students who come from background…

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  • March 29, 2019

    Six Strategies for Connecting Student Service Silos

    Advising Leaders

    By Adam Griff Student needs are increasingly complex and cut across the typical silos of student services. Consider students who want to study abroad and the questions they might have: How will this contribute to my degree requirements? Will my credits transfer? Which program best positions me fo…

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  • March 21, 2019

    Enabling Innovation and Organizational Change at Colleges and Universities

    Managing Change

    To become student-centered, colleges and universities are working to ensure access and affordability, to increase their accountability for outcomes like retention and completion, and to cope with financial pressures. It’s terrific to put “transform our student experience” in your strategic pla…

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  • March 12, 2019

    Creating Your Library’s Vision and Master Plan in 10 Steps

    Designing Experiences

    by Elliot Felix Traveling up the elevator in the St. Louis Gateway Arch has a wonderful cadence to it. As the special round elevator pod travels up along the curve, you feel yourself leaning over and then just at the moment you might tip out of your seat, the pod self-corrects and you’re uprig…

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  • March 5, 2019

    Scaling up Support without Scaling up Staff

    Advising Leaders

    Higher education institutions must scale efficiently. Learn seven strategies for scaling up student support services without hiring additional staff.

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  • February 26, 2019

    Three Financial Strategies to Foster Change in Higher Education

    Managing Change

    By Elliot Felix In our work helping colleges and universities change, we’re often surprised that financial systems and incentives are not always considered as organizational change tools. Whether you’re considering grants, awards, or even new budgeting processes and policies, these tools can…

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  • February 5, 2019

    Today’s Library is Tomorrow’s Workplace

    Forecasting Trends

    There are a variety of ways to predict the future. You can look at the data and extrapolate. You can look at the qualitative trends and imagine. You can look at today’s lead users as tomorrow’s mainstream. You can look at other industries and translate it to yours. So, how can we envision what …

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  • January 23, 2019

    12 Ways to Mess Up Your Strategic Plan

    Advising Leaders

    In his Harvard Business Review article “The Big Lie of Strategic Planning,” Roger Martin highlights one very common mistake organizations make when creating a strategic plan: facing an uncertain future, they make inappropriately detailed forecasts and take artificial comfort in their numbers ra…

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  • January 22, 2019

    Using Design Thinking to Enable Student Success and Build Community

    Achieving Impact

    Learn how higher education student service providers can build community using design thinking to reimagine its services, staffing, and spaces.

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