Insights

  • May 25, 2020

    Taking the Pulse of Students During COVID-19

    Advising Leaders

    In this whitepaper, we share findings from brightspot's Student Experience Snapshot survey so colleges and universities can make informed decisions about reopening in the fall, identify considerations as they redesign their institutions in response to the pandemic, and make recommendations to act on the findings.

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  • April 27, 2020

    Higher Ed After COVID-19 Peaks and How to Plan for It

    Advising Leaders

    In this whitepaper, we share our view on what the world might look like after COVID-19 peaks, and we’ll offer six suggestions for what to do about it to help your people, programs, and places adapt.

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  • April 15, 2020

    COVID-19 Resources for Higher Education

    Advising Leaders

    We’ve compiled a list of our thinking as well as predictions, assessments, and other articles we’ve found helpful in planning for the future and navigating the present.

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  • April 15, 2020

    Webinar: Delivering Support Services Online

    Advising Leaders

    Join us for an interactive webinar on Wednesday, May 6 at 2pm EST to understand your users, better provide online services to meet their needs, and learn lessons for enhancing face-to-face service delivery.

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  • April 8, 2020

    Using Service Design to Transform Higher Education

    Designing Experiences

    There are major demographic, technological, and economic changes affecting higher education. In this post, we share how to use service design to adapt to change and improve your student experience.

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  • April 2, 2020

    How Colleges and Universities Can Better Sustain Students of Color and Historically Underserved Students

    Designing Experiences

    Students are becoming more diverse in all senses of the word, technology is changing how students learn and access support services, and institutions and students face financial pressures. In this whitepaper, we identify insights and make recommendations to help you transform your programs, places, and people to better support Students of Color and Underserved Students.

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  • March 27, 2020

    How to Create a Safe Space to Think Creatively

    Designing Experiences

    Creativity is often perceived as an elusive, intrinsic gift that some people have and some people don’t. In this post, discover methods and tools to inspire creative confidence at your next virtual or in-person brainstorming session.

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  • March 25, 2020

    Five Ways to Better Support First-Generation Students

    Advising Leaders

    Learn how to understand and improve the first-generation student experience at your institution.

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  • February 25, 2020

    Making the Most of Your University Partnerships

    Advising Leaders

    In this post, we outline why universities and industry should partner, how to partner, and how to design the best partnership.

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  • December 19, 2019

    Lessons from 50+ Institutions on Improving Student Experience

    Designing Experiences

    We worked with more than 50 higher education institutions to identify opportunities for improving student experiences. Read our best findings here.

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