Insights

  • May 22, 2019

    Planning Tool: Connecting Education Spaces, Services, and Staffing

    Designing Experiences

    By Elliot Felix Imagine an Apple Store that had innovative products showcased in cutting edge spaces, but no genius bar, no classes or workshops, not enough staff moving throughout the space to give you the help you need, and staff that didn’t have a commitment to customer service. This kind of…

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  • May 15, 2019

    Ending the Runaround: 12 Steps to Integrated Student Services

    Designing Experiences

    Learn how integrated student services unify digital self-serve functions, physical student service centers, and back-end technology, people, and spaces.

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  • May 14, 2019

    Transforming Your Classrooms In Five (Not So) Easy Steps

    Designing Experiences

    Learn how to evaluate learning experience design, create a future vision, and implement a plan using change management in higher educational institutions.

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  • April 22, 2019

    Five Tactics for Immediate Institutional Change

    Advising Leaders

    We’ve all heard the characteristics of an institution that can’t change. Your culture eschews risk and punishes failure. You’re not good at coming up with new ideas to meet changing needs. Your structure makes it hard for people to work together across departments. You have trouble making deci…

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  • April 10, 2019

    Design Tool: Instructional Technology Service Model

    Designing Experiences

    By Elliot Felix Faculty need a variety of instructional technology support—instructional design, content development, content hosting, training, and assessment—to name a few. They don't want to go to one place for help, find out they're in the wrong place, and be sent somewhere else—digital…

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  • April 2, 2019

    Awareness, Access, and Equity: Rethinking Student Services

    Achieving Impact

    By Coby Lerner and Kelly Sanford Too many of today’s students’ needs are not being met by their college or university's student services. Institutions assume that students know what support is available to them and can access the resources they need. For many students who come from background…

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  • March 29, 2019

    Six Strategies for Connecting Student Service Silos

    Advising Leaders

    By Adam Griff Student needs are increasingly complex and cut across the typical silos of student services. Consider students who want to study abroad and the questions they might have: How will this contribute to my degree requirements? Will my credits transfer? Which program best positions me fo…

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  • March 21, 2019

    Enabling Innovation and Organizational Change at Colleges and Universities

    Managing Change

    To become student-centered, colleges and universities are working to ensure access and affordability, to increase their accountability for outcomes like retention and completion, and to cope with financial pressures. It’s terrific to put “transform our student experience” in your strategic pla…

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  • March 12, 2019

    Creating Your Library’s Vision and Master Plan in 10 Steps

    Designing Experiences

    by Elliot Felix Traveling up the elevator in the St. Louis Gateway Arch has a wonderful cadence to it. As the special round elevator pod travels up along the curve, you feel yourself leaning over and then just at the moment you might tip out of your seat, the pod self-corrects and you’re uprig…

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  • March 5, 2019

    Scaling up Support without Scaling up Staff

    Advising Leaders

    Higher education institutions must scale efficiently. Learn seven strategies for scaling up student support services without hiring additional staff.

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