Insights

  • November 30, 2018

    Five Ways Colleges and Universities Can Better Manage the Change Process

    Managing Change

    Higher education is doing a poor job of adapting to and managing organizational change. Only 34 percent of university faculty and staff are engaged (Gallup). Less than 40 percent of college freshman are engaged (NSSE). Only about 50 percent of undergraduate students are satisfied (RNL). Across indus…

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  • August 25, 2010

    The Problem Changes As You Work On It

    Managing Change

    The story of how Post-it® notes were invented by accident is familiar: an adhesive failed for its primary purpose but found a new and useful one.  However, there is a lesson in this story that isn't well known:  that it’s only through testing different solutions (adhesives) that we can real…

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