Service Design

Changes in demographics, technology, and culture require changes in the services you offer, how you provide them, how you organize yourself to deliver, and how you measure your success.

Nearly every academic and administrative service – admissions, advising, alumni relations, career services, health and wellness, instructional design, recreation, research support, tech support, tutoring, and more – is under pressure to meet new needs and improve the efficiency, effectiveness, and experience for students, faculty, and staff.

brightspot facilitates a collaborative process to designing on-campus and online services by defining your service philosophy, portfolio, points, delivery, and providers. Along the way, your team learns the mindset, skill set, and tools of service design so they can continually improve and apply it more broadly. Together with operational planning and organizational design, you’ll be able to better evaluate, communicate, and deliver your services.

“brightspot uniquely succeeds at being a strong thought partner on innovation and an implementation partner who enables change in services across the campus experience”

– Ben Maddox, Chief Instructional Technology Officer, New York University

BrightSpot Strategy
BrightSpot Strategy

“The student experience work we did with brightspot jumpstarted our efforts to build the best student experience we can. They were agile and informed partners and the ideas we came up with together help our students every day.”

– Hans VanDerSchaaf, Director, Projects, Office of Student Success, Portland State University

See how we made a difference

Our services

All of our projects follow a systematic approach which includes research, visioning, and strategy.