Insights

  • March 29, 2019

    Six Strategies for Connecting Student Service Silos

    Advising Leaders

    By Adam Griff Student needs are increasingly complex and cut across the typical silos of student services. Consider students who want to study abroad and the questions they might have: How will this contribute to my degree requirements? Will my credits transfer? Which program best positions me fo…

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  • March 5, 2019

    Scaling up Support without Scaling up Staff

    Advising Leaders

    Higher education institutions must scale efficiently. Learn seven strategies for scaling up student support services without hiring additional staff.

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  • January 23, 2019

    12 Ways to Mess Up Your Strategic Plan

    Advising Leaders

    In his Harvard Business Review article “The Big Lie of Strategic Planning,” Roger Martin highlights one very common mistake organizations make when creating a strategic plan: facing an uncertain future, they make inappropriately detailed forecasts and take artificial comfort in their numbers ra…

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  • November 5, 2018

    Rethink the Staff Workplace

    Advising Leaders, Designing Experiences

    As libraries make their public­-facing spaces more people-­focused and mobile tech makes big us/them service desks obsolete, it’s important to ensure that staff have creativity­-enhancing spaces of their own along with the work processes, tools, and training to be effective. Libraries everyw…

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  • February 18, 2013

    Programs vs. Projects

    Advising Leaders

    Many of our client engagements of late have focused on developing programs; such as a workplace strategy program for administrative staff at the University of Minnesota or strategic planning for the Smithsonian and the Vancouver Art Gallery, or the design guidelines for Google’s workplaces. …

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