December 22, 2020
More flexible working is coming to your institution and you need to be ready. This post will take you through how to set up a flexible workplace where people can choose where, when, and how to work.
December 15, 2020
The fields of architecture and higher education don’t perpetuate “neutral” environments but instead environments that reinforce white culture and histories. In this post, we reflect on how to designing anti-racist experiences.
July 10, 2020
Regardless of the endless speculations we can make about the future, in-person and remote workshops are grounded in the overarching goals of design thinking workshops: participatory, agile, and practical. Read about potential challenges of remote workshops and learn workaround recommendations.
July 1, 2020
No matter how automated services may be in the future, we believe services are at the core, human-centered because services will always need to be tailored to the human’s complex, emotional, and unpredictable nature as long as services are meant to serve people.
April 8, 2020
There are major demographic, technological, and economic changes affecting higher education. In this post, we share how to use service design to adapt to change and improve your student experience.
April 2, 2020
How Colleges and Universities Can Better Sustain Students of Color and Historically Underserved Students
Students are becoming more diverse in all senses of the word, technology is changing how students learn and access support services, and institutions and students face financial pressures. In this whitepaper, we identify insights and make recommendations to help you transform your programs, places, and people to better support Students of Color and Underserved Students.
March 27, 2020
Creativity is often perceived as an elusive, intrinsic gift that some people have and some people don’t. In this post, discover methods and tools to inspire creative confidence at your next virtual or in-person brainstorming session.
December 19, 2019
We worked with more than 50 higher education institutions to identify opportunities for improving student experiences. Read our best findings here.
September 30, 2019
Discover how higher education institutions can design their welcome center space to emotionally impact their prospective students and alumni.
September 26, 2019
Download the Student Experience Roadmap, a tool for institutions to reflect on and synthesize their priorities and then describe their overall vision and metrics, identify goals to achieve that vision, and assign actions to accomplish those goals.