Insights

  • June 3, 2021

    Cracking the Code to Workplace Productivity

    Designing Experiences

    Workplaces are tools for productivity, made up of hardware and software. While designing exciting and beautiful offices has received a lot of attention in recent years, the most successful workplaces are the result of investment not only in designing the built environment but also the services, norms, and culture necessary to unlock the productive potential of the workplace.

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  • June 1, 2021

    Hear From Students Directly About Their Experiences With Technology

    Designing Experiences, Webinar

    Hear directly from three students about their experiences with technology during the pandemic.

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  • May 25, 2021

    Knoll Whitepaper: Flexible Workspaces in Higher Education Settings

    Designing Experiences

    As part of their Hybrid Work Discussion Series, Knoll convened workplace leaders across North America for peer-to-peer discussion around the changing workplace and the impacts of Covid-19. Download the whitepaper to learn more.

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  • May 25, 2021

    The Employee Experience Canvas

    Designing Experiences

    Diagnose the current and design the future experience of your employees by holistically and intentionally considering the different touchpoints that make up their experience using brightspot's Employee Experience Canvas.

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  • May 6, 2021

    Workstyles: A Versatile Tool to Forecast Space and Service Needs

    Designing Experiences

    Workstyles integrate quantitative and qualitative information about users to enable planners and designers to forecast the variety and scales of user needs with more certainty. This article explains what workstyles are and how to develop and apply them to space and service design projects.

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  • April 9, 2021

    Five Ways to Increase Student Success

    Designing Experiences

    How can colleges and universities increase the success of their students? In this post, brightspot and Double Line define student success, identify common tech challenges you might be facing behind the scenes, and identify five evidence-based strategies to increase success.

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  • March 26, 2021

    6 Prompts to Guide Your Student Service Redesign

    Designing Experiences

    Students expect a cohesive, seamless, and personalized experience at every interaction they have online and in person. By answering six straightforward questions: Why, What, How, Who, Where, and When, you can develop a cohesive vision and plan for your student service redesign.

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  • March 23, 2021

    Rethink the Staff Workplace

    Designing Experiences

    As libraries make their public­-facing spaces more people-­focused and mobile tech makes big us/them service desks obsolete, it’s important to ensure that staff have creativity­-enhancing spaces of their own along with the work processes, tools, and training to be effective.

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  • February 24, 2021

    10 Ways to Redesign Your Student Experience Post-COVID

    Designing Experiences

    Affordable access. Engaging learning. Holistic student support. Diverse, inclusive communities. Equitable spaces. In this post, we share 10 ways to redesign your student experience to emerge from this crisis stronger than before.

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  • January 25, 2021

    The Flexible Workplace

    Designing Experiences

    In this post, learn about the different types of flexibility in the workplace – flexible working, flexible organizations, flexible spaces, and flexible services – and understand what’s driving the need for flexibility, identify how different organizations are providing it, and understand their results.

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