Insights

  • July 10, 2020

    Shifting to Remote Facilitation: Lessons from the Home Office

    Designing Experiences

    Regardless of the endless speculations we can make about the future, in-person and remote workshops are grounded in the overarching goals of design thinking workshops: participatory, agile, and practical. Read about potential challenges of remote workshops and learn workaround recommendations.

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  • July 1, 2020

    How Can We Keep Student Services Human in an Increasingly Automated World?

    Designing Experiences

    No matter how automated services may be in the future, we believe services are at the core, human-centered because services will always need to be tailored to the human’s complex, emotional, and unpredictable nature as long as services are meant to serve people.

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  • April 8, 2020

    Using Service Design to Transform Higher Education

    Designing Experiences

    There are major demographic, technological, and economic changes affecting higher education. In this post, we share how to use service design to adapt to change and improve your student experience.

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  • April 2, 2020

    How Colleges and Universities Can Better Sustain Students of Color and Historically Underserved Students

    Designing Experiences

    Students are becoming more diverse in all senses of the word, technology is changing how students learn and access support services, and institutions and students face financial pressures. In this whitepaper, we identify insights and make recommendations to help you transform your programs, places, and people to better support Students of Color and Underserved Students.

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  • March 27, 2020

    How to Create a Safe Space to Think Creatively

    Designing Experiences

    Creativity is often perceived as an elusive, intrinsic gift that some people have and some people don’t. In this post, discover methods and tools to inspire creative confidence at your next virtual or in-person brainstorming session.

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  • December 19, 2019

    Lessons from 50+ Institutions on Improving Student Experience

    Designing Experiences

    We worked with more than 50 higher education institutions to identify opportunities for improving student experiences. Read our best findings here.

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  • September 30, 2019

    Four Key Factors to Ensure Your University Welcome Center Reflects Your Mission

    Designing Experiences

    Discover how higher education institutions can design their welcome center space to emotionally impact their prospective students and alumni.

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  • September 26, 2019

    How To Get Aligned and Take Action Improving Student Experience

    Designing Experiences

    In higher education student experience impacts applicants, graduation rates, and alumni relations. Follow this guide to assess and enhance your strategy.

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  • September 26, 2019

    Experience Design Tool: Improving the Student Journey from Applicant to Alum

    Designing Experiences

    Colleges and universities need to analyze and improve their student experience. Use this tool to map your student journey and optimize touchpoints.

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  • September 26, 2019

    Planning Tool: Connecting Education Spaces, Services, and Staffing

    Designing Experiences

    Learn how to use this tool for planning educational facilities by applying an integrated approach to redesigning learning spaces, services, and staffing.

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