Insights

  • November 28, 2018

    Redesigning Spaces, Services, and Staffing for Collaborative Student Experiences

    Designing Experiences

    Picture two computer labs. The first has row after row of cramped desks, each with a desktop computer for students to work at individually, probably to write a paper (but hopefully not the night before it’s due!). The second lab contains a variety of spaces: open flexible work tables, enclosed tea…

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  • November 5, 2018

    Rethink the Staff Workplace

    Advising Leaders, Designing Experiences

    As libraries make their public­-facing spaces more people-­focused and mobile tech makes big us/them service desks obsolete, it’s important to ensure that staff have creativity­-enhancing spaces of their own along with the work processes, tools, and training to be effective. Libraries everyw…

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  • May 9, 2018

    How Can the Quality of a Student’s Experience be Measured?

    brightspot Culture, Designing Experiences

    How can the quality of a student’s experience be measured? This was the topic of our Q1 Hack-A-Thon, a quarterly learning day where we set aside time to work through a question as a team that has been puzzling us and whose solution can help our clients transform higher education. What did we…

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  • June 27, 2017

    How effective is your office? Leading by example at brightspot

    brightspot Culture, Designing Experiences

    By Elliot Felix How effective is your office? How engaged are your employees? These are important questions companies ask themselves, often without a good way to answer them. At brightspot, we are familiar with the importance of planning engaging offices. Last year, we had our first opportunity …

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  • December 21, 2016

    Employee Engagement Through Workplace Strategy

    Designing Experiences

    by Adam Griff, Director. According to Gallup’s “State of the American Workforce,” only 31.5% of employees are engaged, and over two-thirds are not engaged or actively disengaged. But why should you care? Because companies with engaged employees are more successful. Compared to the median…

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  • December 11, 2015

    Going Phygital: How Physical Spaces Could Benefit Digital Services

    Designing Experiences

    Why Phygital? Not long ago, there was “shopping” and “online shopping.” There was “education” and “online education.” People interacted with brands in either in a space or online, but not together. Now, physical and digital experiences are inseparable, though the people who design…

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  • July 17, 2015

    How to Connect Physical and Digital Experiences

    Designing Experiences

    This past weekend we led a pre-conference workshop at SCUP with Frank Migliorelli, the Director of Digital Experience at the New York Public Library, on how to connect physical and digital experiences and wanted to share some of our observations and some awesome examples. (1) Digital is changing …

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  • May 1, 2015

    Comparing Services: Working Bottom-up and Top-down

    brightspot Culture, Designing Experiences

    We’ve been looking across the different services we deliver and seeing some interesting patterns. Whether its service design, strategic planning, space programming, or organizational design, we are always working bottom-up and top-down simultaneously to: Understand the context, inside an…

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  • November 13, 2014

    Making Services Visible

    Designing Experiences

    A service, in the broadest terms, is an interaction between a user and a provider to enable the user to accomplish something. This could be anything from buying a ticket to enter a museum to getting a medical check-up to ordering food at a restaurant. Services are co-created between user and provide…

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  • June 20, 2013

    Creating Better Experiences Through Feedback

    Designing Experiences

    At brightspot, we believe in quantitative and qualitative analysis along with continued assessment in order to identify opportunities for improvement in services and spaces. Recently, during a visit to the University of Michigan’s Ann Arbor campus, we noticed an intriguing approach to gathering fe…

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