Insights

  • April 9, 2021

    Five Ways to Increase Student Success

    Designing Experiences

    How can colleges and universities increase the success of their students? In this post, brightspot and Double Line define student success, identify common tech challenges you might be facing behind the scenes, and identify five evidence-based strategies to increase success.

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  • March 26, 2021

    6 Prompts to Guide Your Student Service Redesign

    Designing Experiences

    Students expect a cohesive, seamless, and personalized experience at every interaction they have online and in person. By answering six straightforward questions: Why, What, How, Who, Where, and When, you can develop a cohesive vision and plan for your student service redesign.

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  • March 23, 2021

    Rethink the Staff Workplace

    Designing Experiences

    As libraries make their public­-facing spaces more people-­focused and mobile tech makes big us/them service desks obsolete, it’s important to ensure that staff have creativity­-enhancing spaces of their own along with the work processes, tools, and training to be effective.

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  • February 24, 2021

    10 Ways to Redesign Your Student Experience Post-COVID

    Designing Experiences

    Affordable access. Engaging learning. Holistic student support. Diverse, inclusive communities. Equitable spaces. In this post, we share 10 ways to redesign your student experience to emerge from this crisis stronger than before.

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  • January 25, 2021

    The Flexible Workplace

    Designing Experiences

    In this post, learn about the different types of flexibility in the workplace – flexible working, flexible organizations, flexible spaces, and flexible services – and understand what’s driving the need for flexibility, identify how different organizations are providing it, and understand their results.

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  • December 22, 2020

    How to Set Up a Flexible Workplace Program at Your College or University

    Designing Experiences

    More flexible working is coming to your institution and you need to be ready. This post will take you through how to set up a flexible workplace where people can choose where, when, and how to work.

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  • December 15, 2020

    Beyond “Welcoming and Inclusive:” Designing Anti-racist Experiences

    Advising Leaders, Designing Experiences

    The fields of architecture and higher education don’t perpetuate “neutral” environments but instead environments that reinforce white culture and histories. In this post, we reflect on how to designing anti-racist experiences.

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  • July 10, 2020

    Shifting to Remote Facilitation: Lessons from the Home Office

    Designing Experiences

    Regardless of the endless speculations we can make about the future, in-person and remote workshops are grounded in the overarching goals of design thinking workshops: participatory, agile, and practical. Read about potential challenges of remote workshops and learn workaround recommendations.

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  • July 1, 2020

    How Can We Keep Student Services Human in an Increasingly Automated World?

    Designing Experiences

    No matter how automated services may be in the future, we believe services are at the core, human-centered because services will always need to be tailored to the human’s complex, emotional, and unpredictable nature as long as services are meant to serve people.

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  • April 8, 2020

    Using Service Design to Transform Higher Education

    Designing Experiences

    There are major demographic, technological, and economic changes affecting higher education. In this post, we share how to use service design to adapt to change and improve your student experience.

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