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June 18, 2019
Five Tips for Effective Student Service Collaboration
Learn how cross departmental collaboration creates integrated student services that have a cost-effective impact on student success.
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April 2, 2019
Awareness, Access, and Equity: Rethinking Student Services
Access to the support needed to complete college is still focused on traditional students. Learn how to design student services for a diverse student body.
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January 22, 2019
Using Design Thinking to Enable Student Success and Build Community
Learn how higher education student service providers can build community using design thinking to reimagine its services, staffing, and spaces.
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December 4, 2018
Seven Steps for Planning Campus Transformation
These seven steps represent a comprehensive approach to innovative project delivery for campus workplace redesign from research all the way through evaluation.
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August 7, 2018
Researching Lead Users to Predict the Future
by Elliot Felix Lead users represent the future that’s already here. Let them be your crystal ball the next time you face a forward-thinking planning project. DO WE HAVE ALL THE INPUT AND INFORMATION WE NEED? Have we heard from enough people? Do we have enough data? These are questions we g…
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August 7, 2018
Researching Lead Users to Predict the Future
Lead users represent the future that’s already here. Let them be your crystal ball the next time you face a forward-thinking planning project.
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September 26, 2013
Partnering for Student Success
In recent memory, we have seen academic libraries shift from being spaces for storing collections to spaces for people and activity. Whereas libraries of the past dedicated 50-65% of their space to stacks and shelving and 25-35% to user spaces, new libraries are flipping those proportions and someti…
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February 19, 2013
The Library as a Place to Support the Mobile User
Pronouncements of paradigm shifts are inherently risky (recall Bill Clinton’s “The era of big government is over.”). And yet it is time to acknowledge a shift in how libraries ought to be planned: we are beyond the era of academic libraries justifying their existence by how many students they …
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October 16, 2011
Measuring Success: From Usage to Satisfaction to Impact
You can tell a lot from how an organization measures success – what they value, what they know about their customers, and the tools they use, for example. You can also understand the dominant paradigm of whatever industry you’re looking at and then compare across them. There are three types o…
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