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April 2, 2019
Awareness, Access, and Equity: Rethinking Student Services
By Coby Lerner and Kelly Sanford Too many of today’s students’ needs are not being met by their college or university's student services. Institutions assume that students know what support is available to them and can access the resources they need. For many students who come from background…
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January 22, 2019
Using Design Thinking to Enable Student Success and Build Community
Learn how higher education student service providers can build community using design thinking to reimagine its services, staffing, and spaces.
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December 4, 2018
Seven Steps for Planning Campus Transformation
Picture a 1960s brick tower with floor after floor of doubled-loaded, concrete block corridors. Now, imagine the Provost’s charge to renovate this building to create the “academic workplace of the future.” As challenging as this sounds, it can be done. With the help of brightspot strategy and …
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August 7, 2018
Researching Lead Users to Predict the Future
by Elliot Felix Lead users represent the future that’s already here. Let them be your crystal ball the next time you face a forward-thinking planning project. DO WE HAVE ALL THE INPUT AND INFORMATION WE NEED? Have we heard from enough people? Do we have enough data? These are questions we g…
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August 7, 2018
Researching Lead Users to Predict the Future
Lead users represent the future that’s already here. Let them be your crystal ball the next time you face a forward-thinking planning project.
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September 26, 2013
Partnering for Student Success
In recent memory, we have seen academic libraries shift from being spaces for storing collections to spaces for people and activity. Whereas libraries of the past dedicated 50-65% of their space to stacks and shelving and 25-35% to user spaces, new libraries are flipping those proportions and someti…
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February 19, 2013
The Library as a Place to Support the Mobile User
Pronouncements of paradigm shifts are inherently risky (recall Bill Clinton’s “The era of big government is over.”). And yet it is time to acknowledge a shift in how libraries ought to be planned: we are beyond the era of academic libraries justifying their existence by how many students they …
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October 16, 2011
Measuring Success: From Usage to Satisfaction to Impact
You can tell a lot from how an organization measures success – what they value, what they know about their customers, and the tools they use, for example. You can also understand the dominant paradigm of whatever industry you’re looking at and then compare across them. There are three types o…
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