Integrating Student Services
Achieving student success for a diverse student body depends upon everyone working together to understand needs, provide the right services, and deliver seamlessly.
Student needs are increasingly complex and interdependent but the services to support them are often distributed, outdated, and ineffective. Through an engaging process from needs assessment, experience planning, and service design, brightspot works with you to integrate distributed service providers, encourage cross-department coordination, establish data-driven processes, and apply design thinking to test and scale service ideas. With a service strategy in hand you will be able to implement an integrated approach for providing effective, efficient, and meaningful service experiences for improved student retention and satisfaction.
“In our efforts to centralize student support services, we turned to brightspot to help us achieve a new vision for student success and a more engaging and effective service experience. Through their participatory approach, they developed consensus around innovative ideas and built the foundation for collaborative implementation among the providers.”
– Dr. Terry Brown, Provost and Vice President for Academic Affairs, SUNY Fredonia
“In order for the University of Virginia to further enhance the student educational experience, student advising was identified as an important area to address. brightspot was an important partner in helping us figure out how. Together, we planned a new Center that’s allowing dozens of support offices to interact with students in new ways and to reach students they might otherwise miss.”
– Archie Holmes, Vice Provost for Academic Affairs, University of Virginia
See how we made a difference
Our services
All of our projects follow a systematic approach which includes research, visioning, and strategy.
