Researching needs, designing services, and training staff to support makers at NYU

New York University’s Instructional Technology group engaged brightspot to conduct a needs assessment, develop the brand, design the service model, and train the staff to support two state-of-the-art maker spaces. Complementing architecture firm Gensler, brightspot helped NYU make the most of a unique opportunity to create visible and visionary spaces with the technology, services, and staffing to match.

BrightSpot Strategy

“brightspot helped us understand what our students and faculty need and then invent new services and spaces for them. The people are amazing and the deliverables are incredible. I look forward to working with brightspot on our next big thing.”

– David Ackerman, Chief Digital Officer and Associate Vice President, New York University

Both spaces opened in 2015 have been big hits since. One space, the LaGuardia Co-op, is now a place for students to “connect and create”— to collaborate, learn, and interact with technology and with each other in new ways. The second space, the LaGuardia Studio, is a state-of-the-art facility for the NYU community to “form and fabricate” 2D and 3D objects through 3d printing and scanning.

In a post-occupancy evaluation of the Co-op, brightspot found that over 93% of students reported they were satisfied or very satisfied with the technology, 89% were satisfied with the space, and 72% were satisfied or very satisfied with staff.

BrightSpot Strategy
BrightSpot Strategy