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we are an experience design and strategy consultancy.

 

Our clients are purpose­-driven and people­-focused. We are your open­minded, optimistic partner who understands and improves the experience of your employees, customers, students, visitors, and leaders. 

 
 

this is brightspot

Using stories and stats, we design dynamic experiences that use learning to engage your people and connect them to your purpose, your institution, your information, your brand, and to each other. 

 
 
 

practical transformation

We take a holistic view of people, space, services, technology, and communications. Combining research, design, and strategy, we create a future vision for your organization that is at once imaginative and practical—to implement change that works. We offer:

 

research

& insights

Project Design

User Research

Culture/ Organizational Assessment

 

 

 

 

 

visioning

& retreats

Leadership & Employee Retreats

Experience Playbooks

Service Philosophy

 

strategy

& planning

Strategic Planning

Master Planning

Space Programs & Plans

Service Design & Operational Plans

Workplace Strategies

Communication Plans

implementation

& coaching

Piloting & Prototyping

Onboarding & Training Programs

Organizational Change Programs

Design Briefs & Guidelines

 

 
 

engagement everywhere

We believe when your people are learning, they are engaged. Find brightspot transforming large purpose-driven companies and smart start-ups, reimagining libraries and museums, and rethinking college and university campuses and their buildings. Places where an engaging experience will help your people create, collaborate, and adapt.  

 
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a culture of learning

Qualitative and quantitative tools give us a deep read on your needs, so we can co-create an experience that fosters continuous learning and engagement. Because of our close collaboration, you can be sure that your plan is integrated and practical as well as authentic to your brand and mission. 

 
 
 

our work

We create interactive, varied, meaningful experiences that are designed around the user and supported by the right spaces and services. Together, we can achieve results. Recently these have included 253% increase in net promoter score, 89% employee engagement, 91% team effectiveness, 69% faster response times, and 30% reduced space costs. Our clients and projects include: